When many foreign travelers visit Japan, they often say, “Japanese people are incredibly kind.” Some are even deeply moved, exclaiming, “There is no other country like this in the world.” In reality, if foreigners find themselves in a predicament, Japanese people will lend a helping hand, and if they have any questions, they will patiently offer guidance. You might question whether this is true, but let me assure you, it is indeed a fact. From my perspective as a Japanese person, I believe that Japanese people are so kind that you might even think they are a bit too kind. Without a doubt, Japan is an outstandingly comfortable country for foreign travelers.
Japanese people are naturally kind to everyone, regardless of nationality. This extends to interactions among Japanese individuals as well. This kindness is particularly evident in the realm of customer service, to the extent that there is a saying, “The customer is God.” This mindset reflects the belief that valuing and prioritizing the customer is crucial for business success.
Another reason why Japanese people are kind is the immense joy they feel when someone from a distant country chooses to visit Japan. It is a genuine sense of gratitude for choosing Japan, for developing a fondness for our country. Being an island nation, Japan doesn’t have as much everyday interaction with foreigners. Engaging in conversation with a foreigner in English is an exhilarating experience for many Japanese people.
Lately, with the increasing number of foreigners in Japan, it seems that some people are becoming less inclined to hold a special sentiment. While I don’t anticipate significant changes in the next year or two, it’s possible that the number of kind-hearted Japanese individuals may gradually decrease over time.